uAttend Web Based Time Clock FAQ
Q: What are the computer hardware and software requirements?
You only need a computer that is connected to the Internet. There is no need for any attendance time tracking software to install or upgrade the system.
Q: Where can my staff or I access the uAttend web based time clock?
You can access it from anywhere from the Internet. Your employees can access it from one or multiple computers, phones, and from the time clock device. Your employees can punch in using web browser or the uAttend app downloaded to a smartphone.
Q: Do employees need to have any computer knowledge?
Basic computer knowledge is required to operate time clocks. We have designed it with a focus on “no instructions required” use. Every time clock we sell is very simple and convenient.
Q: Is it safe to pay via credit card?
Yes. It is completely safe to buy our time clock devices and subscriptions through credit cards. We do not disclose your credit card data.
Q: Does the uAttend web based time clock back up my data?
Yes. uAttend web based time clocks and software are programmed to make data backups on a daily basis.
Q: What kind of customer support you offer?
We offer free technical and non-technical support and upgrades as long as you are subscribed to any of our plans.
Q: Do you offer any free trial?
Yes. We offer a free trial for 30 days.
Q: Do the monthly subscriptions make uAttend computerized time clocks expensive?
No. The total cost of any uAttend web based time clocks is far less compared to traditional clocks. There is no installation or maintenance fee. You are offered free software upgrade, support, and extended warranties. If we count the cost and time savings uAttend web based time clocks offer in payroll preparation and employee tracking, the cost comes down further.
Q: How is the CB2500 different from the CB1500?
CB2500 is the higher version. You can connect the web based time clock to the Internet via WIFI and have a color TFT monitor. CB1500 uses an active LAN to stay connected to the Internet, and it has a monochromatic monitor. All other features are similar to each other.
Q: Which time clock is right for my business?
We have a number of web based time clocks that fit every budget. You can choose any of them depending on your budget and business requirements.
Q. Are all uAttend web based time clocks plug and play?
uAttend web based time clocks require no network or hardware configuration. Setting up is simple and quick.
Q: Can I opt for a long-term service contract?
No. We offer only monthly subscriptions. You can set your subscription for automatic renewal.
Q: What do I do if the uAttend web based time clock I am using stops working?
Call (800) 518-8925 and talk with a customer service representative about your problem immediately. We provide free technical support. If trouble shooting steps fail to rectify the error, we will send a replacement for the malfunctioning device.